Refund Policy
Effective Date: July 7, 2026
At Digirexo, we are committed to providing reliable digital services and a positive customer experience. This Refund Policy explains the circumstances under which refunds may or may not be available.
By placing an order on our website, you acknowledge that you have read and agreed to this Refund Policy.
Digital Services
Digirexo provides digital services that are processed electronically. Due to the nature of digital services, refunds cannot always be provided once an order has entered processing or has been completed.
Refund Eligibility
A refund request may be considered in the following situations:
A payment was charged more than once for the same order.
A payment was successfully completed, but the order could not be processed due to a verified technical issue on our side.
An order cannot be fulfilled and no suitable alternative solution is available.
Each request is reviewed individually based on the order details.
Non-Refundable Situations
Refunds are generally not available in the following cases:
The order has already been processed or completed.
Incorrect information was provided during checkout.
The customer changes their mind after placing the order.
Delays caused by factors outside our reasonable control.
Issues resulting from third-party platforms or services beyond Digirexo’s control.
Violation of our Terms & Conditions.
Order Cancellation
Orders may only be cancelled before processing begins.
Once processing has started, cancellation may no longer be possible.
Duplicate Payments
If you accidentally make a duplicate payment for the same order, please contact our support team. After verification, any eligible duplicate payment will be handled appropriately.
Refund Processing
If a refund is approved, it will generally be processed through the original payment method whenever possible.
The time required for the funds to appear in your account depends on your payment provider or financial institution.
Disputes
Before initiating a payment dispute or chargeback, we encourage you to contact our support team so we can review your order and work toward a fair resolution.
Policy Updates
Digirexo reserves the right to modify this Refund Policy at any time. Any changes will become effective immediately after being published on this page.
Contact Us
If you have questions regarding this Refund Policy or need assistance with an order, please contact us.
Digirexo
Email: support@digirexo.com
Website: https://digirexo.com
Thank you for choosing Digirexo. We appreciate your trust and are committed to providing professional service and responsive customer support.